In a groundbreaking move, the Ministry of Human Resources and Social Development (MHRSD) unveiled its digital platform aimed at fostering amicable resolutions for labor disputes. This innovative system, dubbed the ‘Friendly Settlement’ service, marks a significant stride towards expeditious conflict resolution between workers and employers.
Under this pioneering mechanism, the initial phase of adjudicating electronically filed labor disputes prioritizes mediation efforts to bridge the divide between conflicting parties. Should the 21-day mediation period yield no resolution, the case is promptly escalated to the jurisdiction of labor courts.
This digitized ecosystem streamlines the entire process, offering seamless case submission and meticulous review procedures via the ministry’s official website. Through this interface, litigants gain comprehensive insight into their case particulars ahead of scheduled hearings. Moreover, the system facilitates remote reconciliation sessions, distinguished by their stringent governance standards and impartial scheduling protocols.
The ministry’s dedicated ‘Friendly Settlement’ arm specializes in addressing a spectrum of labor-related grievances encompassing employment contracts, wage disputes, entitlements, occupational injuries, terminations, and disciplinary actions. Accessible via the ministry’s unified application or website, the filing process mandates the submission of pertinent identity and contractual documentation.
This service extends to labor offices overseeing workplace jurisdictions and corresponding settlement bodies. A rigorous validation process ensures the integrity of filed claims, coupled with real-time communication updates for all involved stakeholders. Notably, absent parties face ramifications tailored to incentivize diligent participation and uphold procedural integrity.
In instances of mutual agreement, meticulously drafted settlement minutes are promptly disseminated for archival and dissemination via the claims service. Conversely, unresolved disputes progress to the purview of labor courts following a second mediation session. Subsequent session scheduling falls under the purview of the Ministry of Justice, culminating in the closure of cases within the ‘Friendly Settlement’ framework.
Clients are empowered to access and print comprehensive case reports for submission via the Najiz system at the Ministry of Justice, underscoring the seamless integration of digital platforms in modern dispute resolution frameworks.
