England’s social-housing regulator has given Bury Metropolitan Borough Council a C3 consumer grade after an inspection identified serious weaknesses in tenant services and oversight.
The Regulator of Social Housing said the council offered limited meaningful opportunities for tenants to scrutinise performance or influence services. It also found shortcomings in accessible performance information and compliance with technical and survey requirements for Tenant Satisfaction Measures.
Health-and-safety data was another concern: the council could not give sufficient assurance that its compliance information was accurate. The judgment also identified weaknesses in repairs, including legal timescales for addressing damp and mould hazards, anti-social behaviour and hate incidents, complaint handling, and the council’s understanding of tenants’ differing needs.
The grade is a current regulatory judgment, not a financial-viability rating. The regulator acknowledged progress on overdue repairs and data quality, but said improvement systems had not yet consistently produced better outcomes. Intensive engagement will continue while Bury implements the required changes.
