The US Justice Department has sued Lyft in federal court, alleging that the ride-hailing company discriminated against passengers who use service animals or stowable wheelchairs and other mobility devices.
The complaint, filed in the Northern District of California on 9 November, says drivers routinely refused eligible riders, cancelled trips and left passengers to absorb cancellation fees. It also alleges that Lyft failed to make reasonable policy modifications required by Title III of the Americans with Disabilities Act. Emotional-support animals are not part of the case unless they separately qualify as trained service animals under the statute.
The government is seeking an injunction, changes to Lyft’s policies and training, a civil penalty and $53 million for people who submitted disability-related complaints to Lyft or the department. That sum is requested relief, not an award. Lyft has not been found liable, and the allegations will have to be proved or resolved in court.
Read the Justice Department announcement and complaint
